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News - All - 2 Apr 2018

News Item 17 of 4367 

Miscellaneous: 2 Apr 2018
Local hydro utilities are warning customers about a scam

WATERLOO REGION — Local hydro utilities are warning customers about a scam in which a caller claims to be from their local electrical distribution company.

During the call, customers are told their power will be immediately disconnected unless they make an immediate payment using a credit card or cryptocurrency.

The calls, which appear on a phone's call display either as a 1-888 number or are masked as their local hydro distributor, are being made during the day and after regular business hours.

The utilities — Energy+ Inc., Kitchener-Wilmot Hydro and Waterloo North Hydro — point out that they do not:

•ask for credit card payments over the phone, or accept cryptocurrency as an acceptable form of payment;

•ask for bank or electricity account information via text message, email, or fax;

•disconnect service with little or no notice;

•and call regarding their account outside of regular business hours.

The utilities ask customers who receive a scam phone call to notify them. Anyone who thinks they have been a victim of fraud should contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or go to www.antifraudcentre.ca.

Waterloo Region Record/Twitter/AA
 

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