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News - All - 14 Oct 2019

News Item 15 of 4645 

Miscellaneous: 14 Oct 2019
Waterloo North Hydro Wants You To Be Wary of Increased Scam Activity

Waterloo North Hydro has seen an increase in fraudulent calls targeting homeowners and small business customers across our service territory. Customers are receiving calls from a group claiming to be Waterloo North Hydro and this group even makes it look like the call is coming from Waterloo North Hydro's main phone number (519-886-5090). During the call, customers are threatened with immediate disconnection if they do not make an immediate payment of a specific amount. Customers are being asked to make their payment at Bitcoin ATM machines at various locations across the Waterloo Region. The caller often tries to keep the customer on the phone until they have made the payment.

To help protect you and keep you safe from scams, Waterloo North Hydro would like to remind you that we follow rules outlined by the Ontario Energy Board regarding disconnections, and notifying customers about past due accounts.

Waterloo North Hydro does not:

Disconnect service with little or no notice
Ask you to remain on the phone while making your payment
Call customers regarding account status outside of regular business hours of 8:30 am to 4:30 pm, Monday to Friday
Send text message alerts to customers
Accept Bitcoin or any Cryptocurrencies, or gift cards as acceptable forms of payment
Provide QR Codes on bills, by email or text


The only acceptable forms of payment are:

In person at Waterloo North Hydro’s offices located at 526 Country Squire Road in Waterloo
On-line by credit card
Through your banking institution
MoneyGram from Canada Post
Pre-authorized Payments


For more information about our payment options, please visit wnhydro.com/paymentoptions

If you receive a suspicious phone call, do not provide any personal information, credit card account numbers, or account balance information to the caller. Please hang up immediately and contact Waterloo North Hydro by dialing 519-886-5090 directly, do not press redial.

If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit www.antifraudcentre.ca.


Waterloo North Hydro/AA
 

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